Technical Support Executive

Talent Acquaintance; Coimbatore District; Sur place; INR 180 000 - 260 000; Plein temps

Résumé du poste

Talent Acquaintance in Coimbatore is seeking a customer support professional to provide chat-based assistance, address inquiries, and resolve issues professionally.

You will collaborate with internal teams, maintain accurate CRM records, and continually update product knowledge to ensure accurate information and high customer satisfaction.

Strong written and verbal communication, problem-solving, and multitasking are essential in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role
• Excellent written and verbal communication
• Strong problem-solving and critical thinking
• Ability to work in a fast-paced environment and manage multiple tasks

Responsabilités

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Connaissances

Customer service

Communication skills

Problem-solving

Team collaboration

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.