Customer Relationship Executive

Digitide; Jagtial; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to act as the face of the company, building and maintaining strong relationships with customers and ensuring high satisfaction.

You will handle inquiries, share product information, and resolve issues while collaborating with internal teams to enhance the customer experience and uphold our brand values.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office or similar software.
• Basic knowledge of customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints efficiently.
• Provide accurate and up-to-date information on products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with industry trends and customer feedback.
• Document and report customer interactions and feedback.
• Uphold the company's values and brand image in all customer interactions.

Skills

Communication

Empathy

Relationship building

Problem solving

Attention to detail

MS Office

CRM basics

Team player

Adaptability

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints efficiently.
• Provide accurate and up-to-date information on products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with industry trends and customer feedback.
• Document and report customer interactions and feedback.
• Uphold the company's values and brand image in all customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office or similar software.
• Basic knowledge of customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• A positive and customer-centric attitude.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 265022
• Job Category Customer Support/Operations | BPM