Customer Relationship Executive

HNS Gold; Kolkata District; On-site; INR 250,000 - 400,000; Full time

Job summary

HNS Gold is seeking a Customer Relationship Executive for its Behala and Park Street branches. You will manage customer interactions, explain products and services, and build strong relationships to ensure satisfaction.

The role requires good communication, a positive attitude, and basic MS Office skills to maintain CRM records and support onboarding processes.

Qualifications

• Graduate in any discipline.
• Experience in customer service, sales, banking, NBFC, or retail will be an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office skills.
• Positive attitude and customer-handling ability.

Responsibilities

• Handle walk-in customers and provide excellent customer service.
• Explain company products, services, and procedures to customers.
• Maintain strong customer relationships and ensure customer satisfaction.
• Follow up with existing and prospective customers regularly.
• Handle customer queries, complaints, and escalations professionally.
• Coordinate with branch operations and internal departments.
• Maintain customer records and update CRM/data systems accurately.
• Support business development and customer retention activities.
• Ensure smooth customer onboarding and documentation process.
• Achieve assigned customer engagement and service targets.

Skills

Customer service

Communication skills

Interpersonal skills

MS Office

CRM / Data systems

Education

Graduate in any discipline

Tools

CRM

Job description

Job Summary

We are looking for a smart, customer-focused, and energetic Customer Relationship Executives for our Behala & Parkstreet Branches to manage customer interactions, ensure excellent service standards, and build strong customer relationships. The ideal candidate should possess strong communication skills and the ability to handle customers professionally.

Key Responsibilities

• Handle walk-in customers and provide excellent customer service
• Explain company products, services, and procedures to customers
• Maintain strong customer relationships and ensure customer satisfaction
• Follow up with existing and prospective customers regularly
• Handle customer queries, complaints, and escalations professionally
• Coordinate with branch operations and internal departments
• Maintain customer records and update CRM/data systems accurately
• Support business development and customer retention activities
• Ensure smooth customer onboarding and documentation process
• Achieve assigned customer engagement and service targets

Eligibility Criteria

• Graduate in any discipline
• Experience in customer service, sales, banking, NBFC, or retail will be an added advantage
• Good communication and interpersonal skills
• Basic computer knowledge and MS Office skills
• Positive attitude and customer-handling ability

Job Location

Behala & Park Street