Customer Relationship Manager

Electro Tech Transmission; Indor; On-site; INR 400,000 - 560,000; Full time

Job summary

Electro Tech Transmission is seeking a proactive CRM Executive/Manager in Indore to handle inbound/outbound calls, gather customer requirements, and generate and follow up on leads. You will manage IndiaMART leads, provide quotations, and convert enquiries into sales while coordinating with multiple teams to meet targets.

The role demands strong communication, negotiation skills, and a customer-focused approach, with experience in CRM and B2B industrial sales preferred.

Qualifications

• Graduate in any discipline.
• 4 years of CRM/tele sales/inside sales experience.
• Experience in B2B sales / industrial products / manufacturing preferred.
• Proactive, customer-focused with strong communication.

Responsibilities

• Handle inbound and outbound calls to understand customer requirements.
• Generate and follow up on leads, provide product information and quotations.
• Convert enquiries into sales and achieve targets.
• Manage IndiaMART leads and other sources.
• Maintain records of interactions, enquiries, quotations and follow-ups.
• Coordinate with sales, technical, production and dispatch teams.
• Update lead status and customer information in CRM/software.
• Prepare regular reports on calls, leads, follow-ups and conversions.

Skills

Lead generation & follow-up

Client relationship management

Negotiation & closing

IndiaMART leads handling

Target-driven sales

MS Office familiarity

Education

Graduate in any discipline

Tools

MS Office

CRM software

IndiaMART platform

Job description

Job Description - CRM Executive/Manager

Department: Sales / Customer Relationship Management

Industry: Transformer Manufacturing (Power & Distribution Transformers)

Location: Indore (Dharampuri)

Reports To: MD/Director

Job Summary

We are looking for a proactive and customer-focused CRM Executive/Manager to handle inbound and outbound calls, understand customer requirements, generate and follow up on leads, provide product information and quotations, and convert enquiries into sales. The candidate will also be responsible for managing leads received through IndiaMART and other sources.

Key Responsibilities

• Handle inbound calls from customers and understand their product requirements.
• Make outbound calls to prospective and existing customers for business development and sales.
• Understand customer requirements and suggest suitable products/services.
• Explain product features, specifications, pricing, and other relevant information to customers.
• Generate new leads through calling, follow-ups, references, and other sources.
• Handle and follow up on leads received through IndiaMART.
• Maintain regular follow-up with leads through calls, WhatsApp, and email.
• Prepare and share quotations with customers as required.
• Convert qualified leads into sales and achieve assigned sales targets.
• Maintain accurate records of customer interactions, enquiries, quotations, and follow-ups.
• Coordinate with the sales, technical, production, and dispatch teams for customer requirements.
• Build and maintain positive relationships with existing and potential customers.
• Update lead status and customer information in CRM/software or other company records.
• Follow up on pending quotations and ensure timely closure of enquiries.
• Prepare regular reports related to calls, leads, follow-ups, and sales conversion.

Required Skills

• Good communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Customer-handling and relationship-management skills.
• Good follow-up and lead-conversion skills.
• Basic knowledge of MS Office and CRM software.
• Experience handling IndiaMART leads will be an added advantage.
• Sales-oriented approach with the ability to achieve targets.

Qualification & Experience

Qualification: Graduate in any discipline.

Experience: 4 years of experience in CRM, tele sales, inside sales, customer handling, or business development. Candidates with experience in B2B sales / industrial products / manufacturing will be preferred.

Key Performance Indicators (KPIs)

• Number of inbound and outbound calls.
• Number of qualified leads generated.
• IndiaMART lead response and follow-up.
• Number of quotations generated.
• Lead-to-sales conversion ratio.
• Sales achieved against assigned targets.
• Customer follow-up and response time.
• Customer satisfaction and relationship management.