Customer Relationship Manager

Infinity Ventures; Sambalpur; On-site; INR 134,000 - 312,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Provident Fund

Incentives upto Rs. 15000

Job summary

Infinity Ventures in Sambalpur, Odisha, is seeking a Customer Service Executive to handle customer interactions, maintain satisfaction, and coordinate with workshop teams for timely issue resolution.

You will manage CRM data, follow up on reminders and feedback, and support campaigns. The role suits fresh graduates or those with automobile or marketing backgrounds, with incentives and health benefits offered.

Qualifications

• Any Graduate (Automobile or Marketing background preferred).
• Excellent communication & customer handling skills.
• Knowledge of CRM software, MS Excel & email etiquette.
• Positive attitude, proactive and customer-focused mindset.
• Fresher or experienced (Automobile sector experience preferred).

Responsibilities

• Handle customer interactions and maintain high customer satisfaction levels.
• Follow-up with customers for service reminders, post-service feedback, and pending issues.
• Maintain customer data and service records in the CRM system.
• Coordinate with service advisors and workshop team to ensure timely resolution of customer concerns.
• Manage calls related to service bookings, escalations, and complaint handling.
• Prepare daily/weekly/monthly reports on customer follow-ups and feedback status.
• Support service campaigns, service camps & promotional activities.

Skills

Excellent communication

Customer handling

Positive attitude

Proactive mindset

Customer-focused mindset

Education

Any Graduate

Automobile background

Marketing background

Tools

CRM software

MS Excel

Email etiquette

Job description

• Handle customer interactions and maintain high customer satisfaction levels.
• Follow-up with customers for service reminders, post-service feedback, and pending issues.
• Maintain customer data and service records in the CRM system.
• Coordinate with service advisors and workshop team to ensure timely resolution of customer concerns.
• Manage calls related to service bookings, escalations, and complaint handling.
• Prepare daily/weekly/monthly reports on customer follow-ups and feedback status.
• Support service campaigns, service camps & promotional activities.

Skills & Requirements:

• Any Graduate (Automobile or Marketing background preferred)
• Excellent communication & customer handling skills
• Knowledge of CRM software, MS Excel & email etiquette
• Positive attitude, proactive and customer-focused mindset
• Fresher or experienced (Automobile sector experience preferred)

Salary & Benefits:

• Competitive salary based on experience
• Performance incentives
• Career growth opportunities within dealership
• Incentives upto Rs. 15000

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund