Customer Relationship Executive

Paraminfo; Hyderabad, Chennai, Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Properties.market in Hyderabad seeks a proactive Customer Relationship Executive to manage incoming real estate leads, grasp customer requirements, maintain regular follow-ups, and keep CRM records up to date. You will coordinate with the sales team to improve lead conversion and act as the first point of contact for buyers, sellers, investors, and agents.

The role requires strong communication skills in English, with Telugu or Hindi preferred, and prior experience in real estate or telecalling

Qualifications

• 0-1 years of experience in customer engagement or real estate lead handling.
• Proactive, customer-focused approach with strong communication.
• Familiarity with CRM systems and lead management.

Responsibilities

• Handle and respond to incoming customer leads.
• Understand and qualify customer property requirements.
• Follow up via calls, WhatsApp, and email.
• Update lead status and follow-ups accurately in CRM.
• Coordinate interested leads with the sales team.
• Schedule property/site visits and customer meetings.
• Re-engage pending and inactive leads.
• Track lead quality and report spam leads.

Skills

Communication

CRM

Follow-up

English

Telugu

Hindi

CRM software

Tools

CRM software

Job description

Customer Relationship Executive

Company: Properties.market

Industry: Real Estate / PropTech

Department: Customer Relationship / CRM / Sales Support

Job Type: Full-Time

Location: Hyderabad

Experience: 0-1 Years

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to manage incoming real estate leads, understand customer requirements, maintain regular follow-ups, update CRM records, and coordinate with the sales team to improve lead conversion.

The CRE will act as the first point of contact for prospective buyers, sellers, investors, agents, and other customers interacting with Properties.market.

Key Responsibilities

• Handle and respond to incoming customer leads.
• Understand and qualify customer property requirements.
• Follow up via calls, WhatsApp, and email.
• Update lead status and follow-ups accurately in CRM.
• Coordinate interested leads with the sales team.
• Schedule property/site visits and customer meetings.
• Re-engage pending and inactive leads.
• Handle customer queries professionally.
• Track lead quality and report invalid/spam leads.

Prepare daily/weekly lead and conversion reports.

Required Skills

Strong communication, customer handling, follow-up and CRM skills. English required; Telugu/Hindi preferred. Real estate or telecalling experience is an advantage.