Customer Relationship Executive

Digitide; Baleshwar; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Digitide seeks a Customer Relationship Executive to be the primary contact for our CLM Domestic BFSI clients. You will manage inbound/outbound communications, resolve issues, and provide accurate information about services, while maintaining CRM records and meeting SLAs.

The role, in the Back Office Manpower unit, emphasizes strong English communication, CRM proficiency, and collaboration with operations, finance, and IT to enhance customer satisfaction.

Qualifications

• 1-2 years of experience in customer service or relationship management.
• Excellent verbal and written communication in English.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high-volume interactions with professionalism.
• Basic understanding of BFSI terminology.

Responsabilités

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with internal teams (operations, finance, IT) to address client needs.
• Follow up with customers to confirm issue resolution and satisfaction.
• Meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs).
• Participate in regular training sessions to stay updated on BFSI regulations and company offerings.
• Assist in preparing reports on customer trends and performance metrics.

Connaissances

Customer service

CRM tools

English communication

Team collaboration

Problem solving

Formation

High school diploma

Bachelor's degree advantageous

Outils

CRM tools

Microsoft Office

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our CLM Domestic BFSI clients, handling inbound and outbound communications, troubleshooting issues, and delivering accurate information about our services. Working within the Manpower - Back Office department, the CRE will play a pivotal role in fostering strong client relationships, ensuring high satisfaction levels, and contributing to the overall efficiency of our back-office processes.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with internal teams (operations, finance, IT) to address client needs.
• Follow up with customers to confirm issue resolution and satisfaction.
• Meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs).
• Participate in regular training sessions to stay updated on BFSI regulations and company offerings.
• Assist in preparing reports on customer trends and performance metrics.

Qualifications

• Minimum 1-2 years of experience in customer service or relationship management, preferably in BFSI or back-office environments.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high-volume interactions while maintaining professionalism.
• Basic understanding of banking, financial services, or insurance terminology.
• Team-player attitude with a collaborative mindset.
• Flexibility to work in shift patterns as required by the back-office schedule.
• High school diploma or equivalent; bachelor's degree in business, finance, or related field is advantageous.
• Demonstrated commitment to delivering superior customer experiences.

Job Info

• Job Identification 271779
• Job Category Customer Support/Operations | BPM