Customer Relationship Executive

Digitide; Kamrup; On-site; INR 279,000 - 502,000; Full time

Job summary

Digitide invites applications for a Customer Relationship Executive to serve BFSI clients in the CLM Domestic back‑office unit. You will handle inbound and outbound communications, troubleshoot issues, and provide product information to build client loyalty and support operations excellence.

You will maintain CRM records, collaborate with operations, compliance, and IT teams, and monitor SLAs. Strong English communication and 2+ years in customer service are preferred.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2+ years of experience in customer service or relationship management, preferably in BFSI or back-office environments.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work in a fast-paced, target-driven environment.
• Basic understanding of banking, financial services, or insurance terminology.
• Team player with a positive attitude and strong interpersonal skills.
• Flexibility to work in shifts, including occasional evenings or weekends.
• Demonstrated commitment to delivering high levels of customer satisfaction.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat, ensuring accurate and courteous communication.
• Investigate and resolve customer issues, escalating to senior teams when necessary.
• Maintain detailed records of interactions in the CRM system, updating case status and notes.
• Provide product and service information tailored to the BFSI sector, highlighting relevant features and benefits.
• Identify patterns in customer feedback and suggest process improvements to management.
• Collaborate with cross-functional teams (operations, compliance, IT) to address client needs.
• Monitor service level agreements (SLAs) and ensure timely resolution of tickets.
• Conduct follow-up communications to confirm issue resolution and gauge satisfaction.
• Assist in preparing client reports and performance metrics for internal review.
• Participate in training sessions and stay updated on industry regulations and company policies.

Skills

Communication

Problem-solving

Attention to detail

Customer service

Interpersonal skills

Education

Bachelor's degree

High school diploma

Tools

CRM tools

Microsoft Office Suite

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our BFSI clients within the CLM Domestic back‑office unit. You will handle inbound and outbound communications, troubleshoot problems, provide product and service information, and ensure a seamless, satisfying experience that strengthens client loyalty and supports Digitide Solutions Limited’s operational excellence.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat, ensuring accurate and courteous communication.
• Investigate and resolve customer issues, escalating to senior teams when necessary.
• Maintain detailed records of interactions in the CRM system, updating case status and notes.
• Provide product and service information tailored to the BFSI sector, highlighting relevant features and benefits.
• Identify patterns in customer feedback and suggest process improvements to management.
• Collaborate with cross‑functional teams (operations, compliance, IT) to address client needs.
• Monitor service level agreements (SLAs) and ensure timely resolution of tickets.
• Conduct follow‑up communications to confirm issue resolution and gauge satisfaction.
• Assist in preparing client reports and performance metrics for internal review.
• Participate in training sessions and stay updated on industry regulations and company policies.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2+ years of experience in customer service or relationship management, preferably in BFSI or back‑office environments.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work in a fast‑paced, target‑driven environment.
• Basic understanding of banking, financial services, or insurance terminology.
• Team player with a positive attitude and strong interpersonal skills.
• Flexibility to work in shifts, including occasional evenings or weekends.
• Demonstrated commitment to delivering high levels of customer satisfaction.

Job Info

• Job Identification 271897
• Job Category Customer Support/Operations | BPM