Spa Executive

Ode Spa; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Masti Health and Beauty Pvt. Ltd. is seeking a Guest Service Associate to welcome guests, manage front desk operations, and support service and sales delivery. The role drives a warm, professional, and seamless guest experience from inquiry and booking to check-out.

The GSA promotes spa services, manages appointments, and maintains an organized reception area, contributing to revenue generation and guest satisfaction.

Qualifications

• Greeting guests warmly and managing front desk operations.
• Promoting spa services, memberships, gift cards, and retail.
• Handling bookings, payments, and guest data with accuracy.

Responsibilities

• Guest Reception & Front Desk Management: greet, assist inquiries, book appointments, ensure smooth check-in/out.
• Promote spa treatments, memberships, and retail products; upsell where appropriate.
• Appointment coordination using spa software; manage therapist availability and bookings.
• Billing: handle transactions via POS; manage cash and digital payments; maintain records.
• Reception area management: keep space tidy, display materials, and create relaxing atmosphere.
• Guest relations & feedback: address concerns and collect post-treatment feedback.

Skills

Guest reception

Front desk management

Communication

Upselling

Time management

Billing software

Tools

Spa management software

POS software

Billing systems

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Reporting To: Spa Manager / Duty Manager

Role Summary:

The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests, managing front desk operations, and supporting service and sales delivery. The role plays a key part in creating a warm, professional, and seamless experience for all guests—from inquiry and booking to check-out. The GSA also contributes to revenue generation by promoting spa services, managing appointments, and maintaining a well-organized reception environment.

Key Responsibilities

1. Guest Reception & Front Desk Management:
   • a) Greet guests with warmth and professionalism as they arrive at the spa.
   • b) Assist guests with inquiries, service recommendations, and appointment bookings.
   • c) Ensure that the check-in and check-out process is efficient and pleasant.
   • d) Maintain a calm, courteous, and responsive demeanor at all times, even during peak hours.
2. Promote spa treatments, membership packages, gift cards, and retail products:
   • a) Inform guests about ongoing offers and upsell additional services when appropriate.
   • b) Maintain knowledge of spa menus and provide suggestions based on guest preferences.
3. Appointment Coordination:
   • a) Manage appointment schedules using spa management software or logs.
   • b) Coordinate therapist availability and communicate changes effectively to the team.
   • c) Confirm bookings via phone or messaging and reduce no-shows through timely follow-ups.
4. Billing:
   • a) Handle billing processes using POS software, ensuring transaction accuracy and clarity.
   • b) Manage cash, digital payments, and refunds as per finance SOPs.
   • c) Maintain guest data, preferences, and visit history in the spa database.
5. Reception Area Management:
   • a) Ensure the reception area is clean, organized, and welcoming at all times.
   • b) Display promotional materials, retail products, and service menus neatly.
   • c) Play appropriate music, manage lighting, and create a relaxing front-of-house atmosphere.
6. Guest Relations & Feedback:
   • a) Address basic guest concerns promptly or elevate serious issues to the Duty/Spa Manager.
   • b) Collect guest feedback post-treatment and log suggestions or complaints.
   • c) Follow up with repeat guests or VIPs for appointments or special occasions.
7. Team & Administrative Support:
   • a) Collaborate with spa therapists, housekeeping, and the Spa Manager for daily operational flow.
   • b) Assist in inventory checks of front desk items such as retail products, brochures, and
   • c) Support administrative tasks like report preparation, stock re-order requests, and audit readiness.

Communication & Soft Skills

Strong verbal skills and friendly demeanor to make guests feel valued and comfortable.

Sales & Upselling Ability

Confidence in promoting spa services, products, and upgrades to enhance guest experience and revenue.

Time Management

Ability to juggle multiple bookings, guest check-ins, and phone inquiries efficiently.

Computer Literacy

Familiarity with billing systems, appointment software, and basic office tools.

Professional Appearance & Conduct

Presentable grooming, calm composure, and brand-aligned service behavior.

Guest-Centric Mindset

Enthusiastic about creating memorable experiences and ensuring satisfaction from arrival to departure.

Team Collaboration

Willingness to support teammates and adapt to operational needs