Spa Executive

Zoho; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Masti Health and Beauty Pvt. Ltd in Hyderabad is seeking a Guest Service Associate to be the welcoming face at the spa, manage front desk operations, and support service and sales delivery.

You will handle bookings, check-ins, and payments, while promoting treatments and retail products to enhance guest experience. The role requires a guest-centric mindset, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal communication and friendly demeanor.
• Ability to promote spa services and upsell products.
• Efficient time management for bookings and inquiries.
• Familiarity with billing systems and appointment software.
• Presentable grooming and brand-aligned conduct.
• Customer-centric focus from arrival to departure.
• Willingness to support team and adapt to operations.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Assist guests with inquiries, service recommendations, and bookings.
• Ensure efficient check-in/check-out and a pleasant experience.
• Promote spa treatments, membership packages, and retail products.
• Handle billing and payments using POS software.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate appointment schedules and therapist availability.
• Collect guest feedback and follow up with VIPs.

Skills

Verbal skills

Upselling

Time management

Computer literacy

Professional appearance

Guest-centric mindset

Team collaboration

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Reporting To: Spa Manager / Duty Manager

Role Summary:

The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests,

managing front desk operations, and supporting service and sales delivery. The role plays a key

part in creating a warm, professional, and seamless experience for all guests—from inquiry and

booking to check-out. The GSA also contributes to revenue generation by promoting spa

services, managing appointments, and maintaining a well-organized reception environment.

Key Responsibilities

• 1. Guest Reception & Front Desk Management:
• a) Greet guests with warmth and professionalism as they arrive at the spa.
• b) Assist guests with inquiries, service recommendations, and appointment bookings.
• c) Ensure that the check-in and check-out process is efficient and pleasant.
• d) Maintain a calm, courteous, and responsive demeanor always, even during peak hours.
• a) Promote spa treatments, membership packages, gift cards, and retail products.
• b) Inform guests about ongoing offers and upsell additional services when appropriate.
• c) Maintain knowledge of spa menus and provide suggestions based on guest preferences.
• 3. Appointment Coordination:
• a) Manage appointment schedules using spa management software or logs.
• b) Coordinate therapist availability and communicate changes effectively to the team.
• c) Confirm bookings via phone or messaging and reduce no-shows through timely follow-ups.
• a) Handle billing processes using POS software, ensuring transaction accuracy and clarity.
• b) Manage cash, digital payments, and refunds as per finance SOPs.
• c) Maintain guest data, preferences, and visit history in the spa database.
• a) Ensure the reception area is clean, organized, and welcoming always.
• b) Display promotional materials, retail products, and service menus neatly.
• c) Play appropriate music, manage lighting, and create a relaxing front-of-house atmosphere.
• 6. Guest Relations & Feedback:
• a) Address basic guest concerns promptly or escalating serious issues to the Duty/Spa Manager.
• b) Collect guest feedback post-treatment and log suggestions or complaints.
• c) Follow up with repeat guests or VIPs for appointments or special occasions.
• 7. Team & Administrative Support:
• a) Collaborate with spa therapists, housekeeping, and the Spa Manager for daily operational flow.
• b) Assist in inventory checks of front desk items such as retail products, brochures, and
• c) Support administrative tasks like report preparation, stock re-order requests, and audit readiness.

Requirements

Communication & Soft Skills: Strong verbal skills and friendly demeanor to make guests feel

valued and comfortable.

Sales & Upselling Ability: Confidence in promoting spa services, products, and upgrades to

enhance guest experience and revenue.

Time Management: Ability to juggle multiple bookings, guest check-ins, and phone inquiries

efficiently.

Computer Literacy: Familiarity with billing systems, appointment software, and basic office

tools.

Professional Appearance & Conduct: Presentable grooming, calm composure, and brand-

aligned service behavior.

Guest-Centric Mindset: Enthusiastic about creating memorable experiences and ensuring

satisfaction from arrival to departure.

Team Collaboration: Willingness to support teammates and adapt to operational needs