Customer Relationship Executive

JobItUs; Ahmedabad District; On-site; INR 300,000 - 400,000; Full time

Job summary

JobItUs invites applications for a Customer Service Executive – Insurance Broking. You will handle customer queries via inbound calls and emails, providing accurate resolutions and maintaining proper records of interactions.

Strong verbal and written English communication, excellent problem-solving, and the ability to work in a target-oriented environment are essential. Prior experience in the insurance broking sector is a plus.

Qualifications

• Inbound telecalling and customer service experience.
• Strong verbal and written English communication.
• Excellent customer-handling and problem-solving skills.
• Ability to work in a target-oriented environment.
• Experience in insurance/insurance broking is a plus.

Responsibilities

• Handle customer queries and concerns through inbound calls and emails.
• Provide accurate and timely resolutions as per company guidelines and processes.
• Assist customers with insurance-related queries and ensure a positive customer experience.
• Maintain proper records of customer interactions and follow up on pending queries.
• Identify cross-selling opportunities and meet incentive targets.

Skills

Inbound telecalling

Customer service

Customer care

Verbal communication

Written communication

Problem-solving

Target orientation

Insurance industry experience

Job description

Customer Service Executive – Insurance Broking

Job Responsibilities:

• Handle customer queries and concerns through inbound calls and emails.
• Provide accurate and timely resolutions as per company guidelines and processes.
• Assist customers with insurance-related queries and ensure a positive customer experience.
• Maintain proper records of customer interactions and follow up on pending queries.
• Identify suitable cross-selling opportunities and achieve assigned incentive targets.

Required Skills & Experience:

• Relevant experience in inbound telecalling, customer service, or customer care.
• Good verbal and written communication skills in English.
• Strong customer-handling and problem-solving skills.
• Ability to work in a target-oriented environment.
• Prior experience in the insurance/insurance broking industry will be an added advantage.