Customer Relation Officer

CCL Products (India) Limited; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading food and beverages company in Hyderabad is hiring for a mid-senior level role in customer service. You will manage customer queries and complaints, handle leads for Vending Machines, and be the point of contact for marketing PO requirements. This full-time position offers opportunities for professional growth in a dynamic environment.

Responsibilities

• Manage customer queries and complaints through cross functional coordination.
• Handle customer leads for Vending Machines and track resolution.
• Be the point of contact for marketing PO requirements and reporting.

Job description

Responsibilities

• CRM for customer queries/complaints: Manage customer queries and complaints through cross functional coordination with various POC’s internally. Update CRM dashboard regularly as per SLA & TAT and report to Sr Mgmt. Follow the SOP defined for CRM.
• CRM for Institutional customer leads – Manage customer leads for Vending Machines & our products from prospective customers, coordinate with the sales team for resolution of leads and update the dashboard as per SLA & TAT. Follow the SOP defined for Institutional.
• Marketing MIS – Be the POC for all marketing PO requirements, spend tracking & reporting.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Food & Beverages and Business Consulting and Services