Customer Onboarding Intern (US Shift)

Qapita; Pune District; Hybrid; INR 167,000 - 246,000; Full time

Benefits offered by this job

Paid Internship

Job summary

Qapita is seeking a Customer Onboarding Intern to support onboarding, account setup, and stakeholder coordination for global customers. This Pune-based role offers hybrid work with a 3-month duration and potential extension based on business needs. Immediate joiners are preferred, and high performers may be considered for full-time opportunities.

Responsibilities include onboarding activities, keeping records, and assisting with customer communications while aligning with US support hours.

Job description

At Qapita, we're building the infrastructure that powers ownership in the private markets ecosystem. Our platform helps companies, investors, and employees manage equity, valuations, financial reporting, and liquidity events through a single source of truth.

We're a fast-growing fintech/SaaS company with a global footprint across Singapore, India, Indonesia, and the United States, serving thousands of companies worldwide.

As we continue to scale, we're looking for a Customer Onboarding Intern to support customer onboarding, account setup, stakeholder coordination, and operational activities for our global customers.

Location: Pune (Work from Office + Hybrid)

Duration: 3-Month Internship

Shift Timings: 3:00 PM - 12:00 AM IST

Key Responsibilities

• Support customer onboarding and account setup activities.
• Coordinate with customers and internal stakeholders to ensure a seamless onboarding experience.
• Track onboarding progress and follow up on pending actions.
• Maintain onboarding records, trackers, and operational reports.
• Assist with customer communications and issue resolution.

Preferred Profile

• Bachelor's degree completed (Freshers and recent graduates are welcome to apply).
• Strong communication and stakeholder management skills.
• Good working knowledge of MS Excel and Microsoft Office.
• Detail-oriented, organized, and customer-focused.
• Comfortable working in US support hours.

Additional Information

• Paid Internship
• Immediate joiners preferred.
• This internship is initially for 3 months and may be extended based on business requirements.
• High-performing interns may be considered for full-time opportunities, subject to business needs, performance, and role availability.