Customer Lifecycle Manager

Bhanzu; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading educational company in Bengaluru is looking for a Customer Lifecycle Manager (CLM) to oversee customer relationships and enhance their journey. The CLM will communicate effectively with parents, handle queries via multiple channels, and proactively engage with clients. The ideal candidate should possess a degree in management or related fields and demonstrate strong sales and communication abilities. This position allows for the opportunity to build long-lasting client relationships and drive upsells effectively.

Qualifications

• Experience as a relationship manager or in customer service.
• Experience driving sales through upselling and cross-selling.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the single point of contact for customers.
• Respond to customer queries via phone, email, or chat.
• Build and maintain relationships with existing customers.

Skills

Relationship management

Customer service

Conflict resolution

Problem-solving

Communication skills

Education

Degree in management, marketing, communication, or a similar field

Tools

Microsoft Office

CRM software

Ticketing systems

Job description

We are looking for a Customer Lifecycle Manager (CLM) to work in our Customer Experience team. The CLM will serve as the relationship manager for a Bhanzu-enrolled parent and will be responsible for supporting them throughout their child's Bhanzu journey.

Responsibilities

• Act as a single point of contact and be the face of Bhanzu support for the customers.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Proactive outbound calling to build rapport with the customers.
• Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordinating with cross-functional teams.
• Follow up with customers to ensure their issues are resolved.
• Build and maintain long-lasting relationships with existing customers.
• Maintain a deep knowledge of company products and services.
• Upsell/cross-sell new products/services to clients.

Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or in a similar role.
• Experience of driving sales (upselling / cross-selling).
• Proficiency in Microsoft Office, CRM software, and use of ticketing systems.
• Excellent written, verbal, and interpersonal skills.
• Good conflict resolution and problem-solving skills.