Customer support Engineer

Exeter Premedia Services Pvt Ltd; Chennai District; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading technology services provider is seeking a Customer Support Engineer in Chennai. The role involves addressing customer concerns regarding technical products, providing solutions, and documenting support activities. Ideal candidates possess a relevant degree and 1-3 years of experience in customer support, with strong problem-solving and communication skills. The position offers full-time employment with opportunities for growth.

Qualifications

• 1-3 years of experience in a customer support role.
• Scripting and coding experience is a plus.
• Ability to communicate clearly and constructively.

Responsibilities

• Identify patterns to improve products and services.
• Assist customers with technical issues and provide solutions.
• Document support activities and customer issues.

Skills

Attention to detail

Problem-solving skills

Excellent written communication

Excellent verbal communication

Proficiency in tracking performance indicators

Excellent telephone manners

Ability to operate autonomously

Education

B.Sc (CS), B.E, B.Tech or any computer science & IT related degree

Tools

Excel

Job description

Overview

Exeter Premedia Services Pvt Ltd | Full time

Chennai City Corporation, India | Posted on 12/29/2025

We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.

What you’ll do

• Identify patterns and possibilities to enhance products and services by analyzing support requests
• Give customers step-by-step instructions for resolving technological issues
• Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
• Diagnose technical issues and assist with their requests
• Train or educate the users and create training programs or materials
• Work with the team to evaluate complex customer problem, identify root causes and derive resolutions
• Analyze customer suggestions and recommend product revisions
• Develop knowledge bases and FAQs for product support activities.
• Document support activities, customer issues and resolutions for reference purposes
• Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Create scripts and small utilities to debug and fix issues.

Skills / Experience

• Attention to detail and good problem-solving skills.
• Excellent written and verbal communication skills.
• Strong multitasking, organization, and priority-setting skills.
• Proficiency in tracking performance indicators and documenting processes.
• Excellent telephone manners and skills.
• Ability to communicate ideas and proposals clearly and to offer constructive criticism.
• Ability to operate autonomously without being closely supervised.
• Willingness to collaborate with a group or team to achieve a common aim.
• Willingness to interact with other departments to accomplish shared objectives.

Eligibility Criteria

• Role: Customer Support Engineer
• Qualification: B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.
• 1-3 years of experience.
• Scripting and coding experience is a plus.
• Should have experience analyzing data using Excel and similar tools and presenting inferences.