Customer Growth Consultant

Zintlr; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Flexible work arrangements

Opportunity to shape strategies

Job summary

Join Zintlr as a proactive Customer Growth Consultant, where you will guide clients through product onboarding and maximize value. This entry-level role focuses on driving product adoption, enhancing customer satisfaction, and fostering account growth. You'll work collaboratively across teams to ensure customer success in our innovative SaaS environment.

Qualifications

• Experience required in Customer Success, Account Management, or related roles.
• Excellent interpersonal skills to build relationships.
• Technical understanding of SaaS products preferred.

Responsibilities

• Manage customer accounts ensuring product adoption and satisfaction.
• Conduct business reviews and provide growth strategies.
• Collaborate with cross-functional teams to resolve issues.

Skills

Communication

Relationship building

Problem solving

Analytical skills

Education

2–5 years in Customer Success or Account Management

Tools

HubSpot

Intercom

Excel

Job description

Get AI-powered advice on this job and more exclusive features.

We are looking for a proactive and customer-focused Customer Growth Consultant to join our growing team. As a Customer Growth Consultant, you will be the trusted advisor for our clients, driving product adoption, ensuring satisfaction, upselling, and maximizing customer value. You’ll play a critical role in reducing churn, increasing retention, and identifying upsell opportunities for our SaaS platform.

Key Responsibilities

• Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption, and renewal.

• Act as the primary point of contact for customers, ensuring their goals are met with our product.

• Monitor customer health metrics and proactively address issues to minimize churn.

• Conduct regular business reviews and success planning sessions.

• Collaborate cross-functionally with Sales, Product, Engineering, and Support teams to resolve customer challenges and advocate for customer needs.

• Educate customers on product features, best practices, and new releases.

• Identify and drive opportunities for account growth and expansion.

What You’ll Need

• 2–5 years of experience in Customer Success, Account Management, Business analyst, or a related role in a SaaS or B2B tech environment. (Flexible if you are an all-rounder or extremely hungry about growing)

• Excellent communication, presentation, and relationship-building skills.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to analyze customer data to drive insights and actions.

• Experience with CRM and CS tools (e.g, HubSpot, Intercom, Excel, or others).

• Technical aptitude and comfort with SaaS products and cloud technologies.

• A proactive, organized, and detail-oriented approach.

Bonus Points For

• Experience working in a startup or high-growth SaaS company.

• Familiarity with customer success metrics (e.g., NRR, CSAT, Health Scores).

• Prior sales or relationship management experience.

• Basic knowledge of APIs or integrations, and technical understanding of the product.

Why Join Us?

• Be part of a fast-paced, fast-growing, innovative SaaS company.

• Work with a passionate team that values customer impact.

• Opportunity to shape customer success strategies from the ground up.

• Competitive salary, benefits, and flexible work arrangements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Business Intelligence Platforms

Referrals increase your chances of interviewing at Zintlr by 2x

Get notified about new Growth Consultant jobs in Bengaluru, Karnataka, India.

Senior Growth Manager - Conversion & Retention, Amazon Now

RGM (Revenue Growth Management) Consultant

Ads Success Manager,Growth (People Manager), AST

Associate Manager, Marketing Innovation (New Channel Growth)(Bangkok Based, relocation provided)

Associate Growth Manager - Channel Marketing

Digital Strategy- Business Analyst- Consultant

Principal Customer Success Manager - Learning Solutions

Customer Success Manager - Salesforce Marketing Cloud (SFMC Experience Mandatory)

Strategic Partner Manager, Large Partnerships Solutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.