Business Technology Solutions Manager- Salesforce Delivery

ZS; Pune City; Hybrid; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Health and wellbeing package

Professional development opportunities

Flexible working

Job summary

ZS is seeking a Business Technology Solutions Manager specializing in Salesforce Delivery to transform healthcare solutions. In this role, you will lead client projects, utilize your Salesforce Health Cloud expertise, and develop innovative business solutions, emphasizing team collaboration and client satisfaction. Join us to make a meaningful impact in global healthcare.

Qualifications

• 10+ years of overall professional experience with at least 5 in a leadership role.
• Proven experience in Salesforce Health Cloud solutions.
• Strong understanding of Salesforce platform and healthcare data models.

Responsibilities

• Deliver exceptional client service and manage project deliverables.
• Collaborate with healthcare organizations for tailored Salesforce solutions.
• Mentor junior consultants and contribute to team development.

Skills

Salesforce Health Cloud

Client Service Management

Digital Transformation

Team Development

Education

Bachelor's degree in Computers or Electronics

Tools

Salesforce

MuleSoft

Job description

Business Technology Solutions Manager- Salesforce Delivery

Join to apply for the Business Technology Solutions Manager- Salesforce Delivery role at ZS

Business Technology Solutions Manager- Salesforce Delivery

Join to apply for the Business Technology Solutions Manager- Salesforce Delivery role at ZS

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ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more

We are seeking a seasoned Salesforce professional with a deep understanding of the Salesforce ecosystem, particularly in the field of Salesforce Health Cloud. This individual will play a crucial role in expanding our Salesforce practice, driving digital transformation across various industries, with a special focus on healthcare. Our firm looks to leverage your innovative thinking and leadership to develop cutting-edge business solutions that leverage AI and Analytics to deliver maximum value to our clients.

The candidate will be part of our Salesforce Expertise practice. As a Salesforce expert, the candidate will draw on their skills and experience to lead defining salesforce related business solutions/sales plays; work with team(s) to develop ZS capabilities (including: selling collateral and assets/accelerators/demos); and take the offerings to ZS’ client to convert to real opportunities, supporting the entire lifecycle of engagements. To do so, you will need to deeply understand customer requirements, understand the salesforce.com ecosystem and work closely with functional specialists to develop innovative, cutting-edge business solutions leveraging AI/Analytics to maximize the value to our clients. You will work closely with functional specialists to develop creative business solutions, solving some of the most exciting problems for our clients.

What You’ll Do

• End-to-End Delivery Management:
• Deliver exceptional client service, ensuring projects stay within expected timeframes and budgets.
• Review application and technical design documents, ensuring they follow Salesforce best practices and integrate effectively into the client's infrastructure.
• Team and Capability Development:
• Develop team skills and collaborate to create accelerators and assets that enhance our service offerings to clients.
• Offerings and Business Development:
• Collaborate with ZS and industry experts to define integrated programs and offerings, taking them to market with the client service teams.
• Lead large-scale business development and delivery engagements, especially in the Healthcare sector.
• Mentoring and Coaching:
• Provide on-the-job feedback and coaching to team members and actively participate in the counseling and mentoring of junior consultants within the organization.
• Solution Architecture and Design:
• Collaborate with healthcare organizations to understand their business needs and design customized Salesforce Health Cloud solutions.
• Lead the architecture and design of scalable, secure, and high-performance Salesforce Health Cloud implementations.
• Technical Guidance and Quality Assurance:
• Develop and maintain technical documentation, including solution designs, data models, and integration patterns.
• Conduct code reviews and ensure best practices are followed for Salesforce Health Cloud implementations.
  

What You’ll Bring

• Bachelor's degree with major in Computers or Electronics.
• 10+ years’ of overall professional experience; with at least 5 years in a leadership role within a professional services firm.
• Proven experience as a Salesforce Health Cloud Architect, designing and implementing solutions for healthcare organizations.
• Strong understanding of the Salesforce platform, including platform configuration, Visual Force, Lightning, Workflows, Apex, and AppExchange.
• In-depth knowledge of healthcare data models and HIPAA regulations.
• Proficiency in shaping, providing consulting, building & implementing solutions using Salesforce cloud offerings.
• Good understanding of DevOps as they apply to Salesforce, including various methodologies and tools such as Salesforce DX.
• Active Salesforce Certifications Architect is strongly preferred.
• Excellent communication and interpersonal skills.
• Willingness to travel to meet client needs.
  
  

Preferred Qualifications:

• Salesforce certifications, such as Salesforce Certified Application Architect or Salesforce Certified System Architect.
• Proficiency in using MuleSoft and familiarity with other Salesforce cloud offerings like Sales, Service, Community, and Marketing Cloud.
• Working experience with Salesforce.com organization to leverage the ecosystem.
• The successful candidate will demonstrate a high level of motivation, excellent problem-solving skills, a strong work ethic, and executive-level presence and communication.
  
  

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

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