Customer Growth Associate

Interval; Malappuram; On-site; INR 300,000 - 420,000; Full time

Job summary

A dynamic personalized learning platform is looking for a Customer Growth Associate in Malappuram, Kerala. The ideal candidate will convert WhatsApp product inquiries into confirmed orders while enhancing customer retention through effective communication and sales strategies. You'll work closely with customers to gather feedback and ensure satisfaction, playing a crucial role in the revenue growth of the company. This full-time position offers an opportunity to make a significant impact in a growing business.

Qualifications

• Strong communication skills to engage effectively with customers.
• A proactive approach to sales and customer engagement.
• Ability to analyze customer feedback and adapt strategies.

Responsibilities

• Convert product inquiries into confirmed sales via WhatsApp.
• Build customer retention by re-engaging past buyers.
• Collect customer feedback after product delivery.
• Maintain daily logs of activities and sales generated.

Skills

Excellent communication skills

Proactive mindset

Sales skills

Customer engagement

Job description

Interval Personalised Learning Platform | Full time

The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads, driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders. This role demands excellent communication skills, a proactive mindset, and a passion for sales and customer engagement.

Key Responsibilities

• WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into confirmed sales through proactive messaging and calls. Recommend suitable products and upsell wherever relevant.
• Repeat Purchase Rate: Build customer retention by pitching relevant new products to past buyers. Identify purchase patterns and re‑engage accordingly.
• Feedback Calling: Call customers post‑delivery to gather feedback on their experience, collect data such as the child's name, date of birth, and purchase intent, and encourage product reviews.
• Daily Work Reporting: Maintain daily activity logs including leads converted, follow‑up status, sales generated, and key customer feedback.