Customer Facing Associate (intern) - US Time Zone Shift

FenixCommerce; Dadri; On-site; INR 334,800 - 558,000; Full time

Job summary

FenixCommerce is looking for a Customer Facing Associate Intern based in Noida, India. This role involves supporting US retail clients during their business hours, providing client interaction, and assisting in monitoring client health signals.

Ideal candidates should have 1-3 years of experience in customer-facing roles, excellent communication skills, and be comfortable with basic technical concepts. Strong performers may have the opportunity for full-time conversion after the internship.

Qualifications

• 1-3 years of experience in a customer-facing role.
• Prior experience supporting US DTC brands is a strong plus.
• Comfortable working with internal tools and basic technical concepts.

Responsibilities

• Support US clients during US business hours.
• Help handle client queries via email, chat, and calls.
• Assist in monitoring client health signals and flagging risks.

Skills

Excellent spoken and written English

Client interaction

Problem-solving

Familiarity with ecommerce operations

Education

MBA or bachelor's degree preferred

Tools

Ticketing systems

CRM

Job description

Customer Facing Associate – Intern (US Shift)

Location: Noida, India (Work from Office) Shift: US Time Zone (EST/PST hours) Department: Customer Support / Client Success Duration: 6 months (with possibility of full‑time conversion based on performance) Stipend: Competitive, commensurate with experience Reports To: Customer Support Lead

About FenixCommerce

FenixCommerce is an AI‑powered delivery intelligence platform built on AWS, helping mid‑to‑large DTC and omnichannel retailers maximize order revenue and order profitability simultaneously. Our products span Estimated Delivery Date (EDD) prediction, carrier rate shopping, order orchestration, ship‑from‑store routing, post‑purchase tracking, and ShippingAgent AI analytics. We work with leading retail and DTC brands across footwear, apparel, and lifestyle categories.

About the Role

We're looking for a Customer Facing Associate Intern based in our Noida office who will work US hours to support our American retail and DTC clients in real time. This is a great entry point into customer success and client‑facing work for someone early in their career — you'll get hands‑on exposure to real client interactions, ecommerce operations, and the inner workings of a fast‑growing logistics‑tech company, with mentorship from our Customer Support team.

This internship is ideal for someone who enjoys client interaction, has a service‑first mindset, and is looking to build a Customer Success or Account Management career path. Strong performers will be considered for full‑time conversion at the end of the internship.

What You’ll Do

• Support our front‑line team as a point of contact for US‑based DTC and retail clients during US business hours
• Help handle client queries, status updates, and routine communication via email, chat, and calls with clarity and professionalism
• Learn to triage and document customer issues, coordinate with engineering/ops teams for resolution, and follow up to closure
• Assist in monitoring client health signals (tickets, SLAs, recurring issues) and flagging risks to the account team
• Prepare clear written summaries and status updates for internal stakeholders and clients
• Support onboarding of new clients — helping guide them through setup and early‑stage troubleshooting under guidance
• Build comfort working with client‑side ops and ecommerce teams, learning to represent Fenix's brand and tone in every interaction

What We’re Looking For

• Communication (non‑negotiable): Excellent spoken and written English — neutral/American‑accent‑friendly phone manner, clear articulation, and the ability to write crisp, professional emails without hand‑holding
• Comfortable working US time zone hours from our Noida office
• 1‑3 years of experience in a customer‑facing, support, or client success role
• Prior experience supporting US DTC or retail brands is a strong plus — familiarity with ecommerce operations, shipping/fulfillment terminology, or platforms like Shopify is valuable
• Strong ownership mindset — follows through on open issues rather than just logging and forgetting them
• Comfortable working with internal tools (ticketing systems, Slack, CRM) and picking up basic technical concepts (APIs, webhooks, order lifecycle) to communicate intelligently with clients
• MBA or bachelor's degree preferred; candidates with strong relevant experience will also be considered

Nice to Have

• Experience in a logistics, shipping, supply chain, or ecommerce‑tech company
• Exposure to tools like Zendesk, Intercom, HubSpot, or similar support/CRM platforms
• Prior experience on a voice process or international client‑facing role

Why Join FenixCommerce

• Direct exposure to US retail and DTC brands and real client relationships from day one
• Clear growth path into Customer Success, Account Management, or Client Strategy roles
• Work alongside a lean, experienced team solving real problems in delivery and post‑purchase experience for high‑growth retail brands