Customer Experience Partner - SCM

A.P. Moller - Maersk; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

A.P. Moller - Maersk is seeking a documentation and invoicing specialist to own the post-booking file management. You will handle shipping documents and customer invoices in the system, ensuring accurate records and timely communication with customers.

The role supports customer service in resolving exceptions and queries. Maersk promotes an inclusive workplace and welcomes applicants from diverse backgrounds.

Responsibilities

• Manage post-booking file activities including documentation and system updates
• Create and update shipping documents and customer invoices
• Provide proactive communication with customer service for exceptions and query resolution

Job description

Job Description:

APM TerminalsActs as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive communication with customer service in case of exceptions.Supporting Customer Service in customer query resolution and exceptionhandling.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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