Customer Experience Partner - SCM

APM Terminals Gothenburg; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

APM Terminals in Gurugram, India seeks a professional to manage shipping documents and customer invoices as part of SCM file management. You will own documentation, system updates, and proactive communication with customers to resolve exceptions and inquiries.

The role supports customer service in query resolution, contributes to operational finance, and ensures accurate post-booking file handling with a focus on efficiency and compliance.

Job description

APM Terminals Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for thecustomers under purview.

Key Activities include:

• All file management activities post booking.
• Documentation.
• System Updates.
• Operational finance.
• Proactive communication with customer service in case of exceptions.
• Supporting Customer Service in customer query resolution and exceptionhandling.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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