Customer Experience Manager – Retail

HappinessCue; Delhi; On-site; INR 450,000 - 750,000; Full time

Job summary

HappinessCue is seeking a Customer Experience Manager - Retail for a role in Noida. You will interact directly with customers, understand preferences, present suitable products or services, and follow up on enquiries to help meet store targets.

You will maintain presentation standards, keep customer information organised, and work closely with the wider store team. A polished communication style and genuine interest in customers are essential, with scope to take on more responsibility as

Qualifications

• 3-7 years of experience in customer-facing, sales or relationship roles.

Responsibilities

• Interact directly with customers
• Understand preferences
• Present suitable products or services
• Follow up on enquiries
• Contribute to store or business targets
• Maintain presentation standards
• Keep customer information organised
• Work closely with the wider store team
• A polished communication style
• Genuine interest in customers
• Ability to stay composed during busy periods
• Scope to take on more responsibility as performance develops
• Preference for candidates who demonstrate ownership and sound judgement

Job description

Job Summary

This is an opportunity for a Customer Experience Manager - Retail to take up a meaningful commercial role in Noida. The person will interact directly with customers, understand preferences, present suitable products or services, follow up on enquiries and contribute to store or business targets. The role also involves maintaining presentation standards, keeping customer information organised and working closely with the wider store team. A polished communication style, genuine interest in customers and the ability to stay composed during busy periods are important. There is scope to take on more responsibility as performance develops, particularly for candidates who demonstrate ownership and sound judgement.

Responsibilities

• Interact directly with customers
• Understand preferences
• Present suitable products or services
• Follow up on enquiries
• Contribute to store or business targets
• Maintain presentation standards
• Keep customer information organised
• Work closely with the wider store team
• A polished communication style
• Genuine interest in customers
• Ability to stay composed during busy periods
• Scope to take on more responsibility as performance develops
• Preference for candidates who demonstrate ownership and sound judgement

Experience

• The expected experience range is 3-7 years; strong candidates with closely relevant experience may also be considered.
• Candidates from other industries are encouraged to apply where their customer-facing, sales or relationship experience is relevant.