Regional Customer Experience Manager

Alpha Recruitment; Lucknow; On-site; INR 300,000 - 800,000; Full time

Job summary

Alpha Recruitment is seeking a Manager/Sr Manager-Customer Relationship Management to drive regional CX initiatives and engage with stores, regional and corporate teams to enhance customer experiences. The role focuses on elevating in-store interactions and fostering repeat engagement across Noida, New Delhi, Lucknow, and Gurugram.

The ideal candidate will have 1–6 years of experience in CRM, a strong understanding of CX metrics, and the ability to collaborate with multiple stakeholders to

Qualifications

• 1-6 years of experience required.
• Experience in CRM and customer relationship management.
• Knowledge of CX metrics (NPS, CSAT) preferred.

Responsibilities

• Drive customer experience and engagement across the region by coordinating with stores, regional and corporate teams.
• Improve in-store customer experience, repeat engagement, and key CX metrics such as NPS and CSAT.

Skills

CRM

Customer Engagement

CSAT/NPS

Job description

Drive customer experience and engagement across the region by engaging with stores, regional, and corporate teams to improve in-store customer experience, repeat customer engagement,drive key CX metrics like NPS and CSAT.

Skills highlighted with ‘‘ are preferred keyskills

Manager/Sr Manager-Customer Relationship Management

1-6 Yrs 3-8 Lacs P.A. Noida, New Delhi, Lucknow, Gurugram

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