Customer Experience Executive | Outbound Calling

Harfun; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Harfun, a contemporary menswear brand redefining workwear, is seeking a Customer Experience Executive who enjoys talking to people and is comfortable with outbound calling. You will engage with existing customers, inform them about ongoing offers, assist them with placing orders, and help resolve their queries to ensure a smooth experience.

Based in Gurugram, India, the role requires fluent Hindi and English, a friendly, patient, customer-focused attitude, and comfort with calls, sales, or

Qualifications

• Outbound calling experience preferred.
• Strong communication in Hindi and English.
• Customer-focused with a friendly approach.
• Experience in calling, sales or customer service is a plus.
• Freshers with strong communication skills are welcome.

Responsibilities

• Make outbound calls to existing customers.
• Inform customers about ongoing offers and products.
• Assist customers with placing orders.
• Handle queries related to orders, returns and exchanges.
• Ensure a smooth and positive customer experience.

Skills

Outbound calling

Communication skills

Customer focus

Sales experience

Freshers welcome

Job description

Harfun is a contemporary menswear brand redefining workwear. We combine the look of formal clothing with the comfort and performance of athleisure to create WorkWear 2.0.

About the role

We are looking for a Customer Experience Executive who enjoys talking to people and is comfortable with outbound calling.

In this role, you will connect with our existing customers, inform them about ongoing offers, assist them with placing orders, and help resolve their queries.

What you'll do

Make outbound calls to existing customers

Inform customers about ongoing offers and products

Assist customers with placing orders

Handle queries related to orders, returns, and exchanges

Ensure a smooth and positive customer experience

What we're looking for

Comfortable and confident with outbound calling

Good communication skills in Hindi and English

Friendly, patient, and customer-focused

Experience in calling, sales, or customer service is a plus

Freshers with strong communication skills are welcome to apply