Customer Experience Executive

SolarSquare Energy Private Limited; Bengaluru; On-site; INR 400,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a candidate in Bengaluru to support their sales team by evaluating performance and improving pitch quality. Responsibilities include monitoring sales interactions, capturing customer feedback, and refining scripts based on insights.

The ideal candidate will have 1–4 years of experience in sales or customer experience, with strong analytical abilities and empathy. This role is integral to ensuring sales teams meet business objectives and customer satisfaction.

Qualifications

• Strong analytical ability with the capacity to interpret data and identify trends.
• Experience handling and managing customer complaints in Customer Experience roles.
• Call quality analysis experience in BPO/EdTech/Insurance/Hospitality.

Responsibilities

• Evaluate adherence to process and conversation quality.
• Act as a bridge between customer feedback and the sales team.
• Track the impact of coaching interventions over time.

Skills

Empathy and emotional intelligence

Observational sharpness

High attention to detail

Stakeholder management

Strong analytical ability

Education

1–4 years in Sales / Customer Experience / QA / Sales Training

Tools

AI tools for summarisation and pattern spotting

Job description

About Company

SolarSquare is India's most trusted and fastest growing residential & commercial solar company.

Our aim is to simplify solar for families looking to make the switch. We are a D2C residential solar brand - we design, install and finance rooftop solar systems for homes across India.

We are reimagining Home Energy with our rooftop solar solutions. We want to raise the bar for the industry and become India’s #1 new age solar brand.

Join us to become a part of the clean energy revolution of India, contribute to making SolarSquare India’s leading Home‑Energy Brand and grow with us.

Responsibilities

• As part of the training, observe on site sales in person or via recordings
• Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team
• Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes
• Speak with customers post‑meeting to capture key questions, objections, and concerns - translating these into practical FAQs and coaching points the sales team can use daily
• Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality
• Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth‑oriented way
• Highlight best practices from high‑performing consultants and use them to continuously refine scripts and processes
• Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn't working
• Monitor how consistently consultants are communicating key product value propositions

Skills & Qualifications

• Empathy and emotional intelligence
• Observational sharpness (reading tone, intent, customer signals)
• High attention to detail - Pattern Recognition
• Stakeholder management
• Strong analytical ability with the capacity to interpret data, identify trends, and present findings in a clear, numbers driven format
• Good to have - use of AI tools for summarisation and pattern spotting
• 1 – 4 years in Sales / Customer Experience / QA / Sales Training (field sales / inside sales)
• Experience handling and managing customer complaints in Customer Experience / CX roles
• Call quality analysis (BPO/EdTech/Insurance/Hospitality)
• Salary (as compared to industry standards) (4-5LPA)