Auditor

SolarSquare Energy Private Limited; Bhopal; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a professional for outbound telesales and call auditing in Bhopal, Madhya Pradesh. The candidate will be responsible for achieving sales targets and ensuring high-quality customer interactions. Requirements include a graduate degree and 1–3 years of experience in telesales or call quality roles. The role demands strong communication, analytical skills, and knowledge of CRM and MS Excel. A preferred background in BPO or call center environments is advantageous.

Qualifications

• 1–3 years of experience in telesales, outbound sales, or call quality/audit roles.
• Experience in BPO / call center environment preferred.

Responsibilities

• Make outbound calls to customers to sell products/services.
• Achieve assigned sales targets.
• Handle objections and follow up with potential customers.
• Update customer details in CRM systems.
• Listen to and audit telesales calls.
• Check call quality, script adherence, and compliance.
• Prepare quality reports and provide feedback.
• Identify gaps and suggest improvements.

Skills

Good communication and persuasion skills

Strong listening and analytical skills

Basic knowledge of CRM and MS Excel

Ability to manage both sales and quality tasks

Education

Graduate in any discipline

Tools

CRM

MS Excel

Job description

At SolarSquare we are building the Home‑Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full‑stack D2C residential solar brand – designing, installing, maintaining (after‑sales) and financing solar systems for home‑owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

We are looking for a professional who can handle outbound telesales along with call auditing and quality monitoring responsibilities. The role involves achieving sales targets while ensuring high-quality and compliant customer interactions.

Key Responsibilities

• Make outbound calls to customers to sell products/services
• Achieve assigned sales targets
• Handle objections and follow up with potential customers
• Update customer details in CRM systems

Call Quality & Auditing

• Listen to and audit telesales calls
• Check call quality, script adherence, and compliance
• Prepare quality reports and provide feedback
• Identify gaps and suggest improvements

Eligibility & Experience

• Graduate in any discipline
• 1–3 years of experience in telesales, outbound sales, or call quality/audit roles
• Experience in BPO / call center environment preferred

Skills Required

• Good communication and persuasion skills
• Strong listening and analytical skills
• Basic knowledge of CRM and MS Excel
• Ability to manage both sales and quality tasks