Customer Experience Executive

slice; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Flexible hours

Vacation policy

Rewards program

Upskilling opportunities

Office culture

Job summary

slice is hiring a Customer Experience Executive in Bengaluru to deliver exceptional support across calls, chats, and emails. You will resolve queries, guide users through features, and help customers unlock the full potential of our offerings.

Join a hyper-growth startup in the payments space that emphasizes empathy, precision, and care, with perks like medical insurance, flexible hours, vacation policies, and ongoing upskilling opportunities.

Qualifications

• 2+ years in a customer-facing role; freshers with strong communication may apply
• Flexible with calls, chats and emails
• Customer-centric mindset
• Fluent in English and Hindi

Responsibilities

• Deliver top-notch support following SOPs to keep interactions smooth and efficient
• Be a customer advocate and guide users through features that matter
• Dive into problem-solving by analyzing issues from the customer perspective
• Keep the knowledge base updated with insights from issues and conversations
• Collaborate and share feature requests and workarounds with the team
• Inform customers about new features and functionalities as they launch
• Follow up to ensure issues are resolved and customer satisfaction maintained
• Collect feedback from customers and share with Product, Sales, and Marketing teams

Skills

Customer-facing experience

Omnichannel support

CRM systems

Helpdesk software

English and Hindi

Tools

CRM systems

Helpdesk software

Job description

Date: Friday, 11th September

Time: 10 AM – 3 PM

Roles: Customer Experience Executive

About the team

Be Part of Something Extraordinary.

Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We’re not just any team—we’re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? “We make the customer feel like they’re the king.” It’s simple, but it’s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.

About the role

Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!

As a Customer Experience Executive, you’ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Needless to say, there's never a dull time at slice. You’ll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.

What You will do

• Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
• Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
• Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customer’s shoes.
• Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
• Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
• Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they’re available.
• Ensure Resolution: Don’t just solve problems—follow up with customers to make sure everything’s running smoothly on their end.
• Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement

What you will need

• Bring Your Experience: Have at least 2 years in a customer facing role? Great! If you're a fresher with outstanding communication skills, we’d love to hear from you too.
• Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
• Customer-Centric Approach: We’re all about our customers—you should be too.
• Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
• Communication Pro: Strong communication and problem-solving skills are a must. We need someone who’s fluent in both English and Hindi.
• Juggle Like a Pro: You’ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Life at slice:

Life so good, you’d think we’re kidding:

• An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

About us

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.