Customer Experience Executive (Guwahati)

slice; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Medical insurance for employees and/or

Flexible working hours

Vacation & leave policies

Learning and upskilling opportunities

Job summary

slice is seeking a Customer Experience Executive in India to connect with customers, resolve queries, offer tailored solutions, and help them unlock the full potential of our products and services.

You will manage calls, chats, and emails, stay customer-centric, and collaborate with Product, Sales, and Marketing to drive improvements. The role requires strong English and Hindi communication, problem solving, and a passion for delivering excellent service in a fast-paced startup environment.

Qualifications

• 2+ years in a customer-facing role; freshers with exceptional communication welcome.
• Experience handling calls, chats and emails; flexible to tackle all channels.
• Fluent in English and Hindi with strong communication and problem-solving skills.

Responsibilities

• Deliver top-notch support, following SOPs for smooth interactions.
• Act as a customer advocate and guide users through features.
• Analyze and report product issues from customer perspectives.
• Keep knowledge base updated with insights from conversations.
• Collaborate to capture feature requests and propose workarounds.
• Inform customers about new features and enhancements.
• Follow up to ensure issues are fully resolved.
• Relay customer feedback to Product, Sales, and Marketing.

Skills

Customer support

CRM systems

English & Hindi

Multi-tasking

Communication skills

Education

Bachelor's degree or equivalent

Tools

Help desk software

Remote support tools

Job description

Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We’re not just any team - we’re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? "We make the customer feel like they're the king." It’s simple, but it’s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.

About the role

Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!

As a Customer Experience Executive, you’ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Needless to say, there’s never a dull time at slice. You’ll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.

What You will do

• Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
• Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
• Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customer’s shoes.
• Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
• Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
• Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they’re available.
• Ensure Resolution: Don’t just solve problems—follow up with customers to make sure everything’s running smoothly on their end.
• Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement

What you will need

• Bring Your Experience: Have at least 2 years in a customer facing role? Great! If you're a fresher with outstanding communication skills, we’d love to hear from you too.
• Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
• Customer-Centric Approach: We’re all about our customers—you should be too.
• Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
• Communication Pro: Strong communication and problem-solving skills are a must. We need someone who’s fluent in both English and Hindi.
• Juggle Like a Pro: You’ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Life at slice:

Life so good, you’d think we’re kidding:

• An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term "colleagues can't be your friends".

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

About us

slice

A new bank for a new India

slice's purpose is to make the world better at using money and time, with a major focus

on building the best consumer experience for your money. We’ve all felt how slow,

confusing, and complicated banking can be. So, we’re reimagining it. We’re building

every product from scratch to be fast, transparent, and feel good, because we believe

that the best products transcend demographics, like how great music touches most of

us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice

UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are

designed to be simple, rewarding, and completely in your control. At slice, you’ll get to

build things you’d use yourself and shape the future of banking in India. We tailor our

working experience with the belief that the present moment is the only real thing in life.

And we have harmony in the present the most when we feel happy and successful

together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight

Partners, Advent International, Blume Ventures, and Gunosy Capital.