End User Technology Engineer II

slice; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance for employees and 
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Flexible working hours

Tailored vacation & leave policies

Rewards program for milestones

Learning and upskilling opportunities

Office culture and team activities

Job summary

slice is hiring an End User Technology Engineer II to manage and support our end-user technology environment, including Microsoft 365, endpoint management, and security across Windows and macOS platforms.

You will troubleshoot incidents, manage SLAs, coordinate with Security and IAM teams, and contribute to KBs and SOPs. 4–7 years of experience and a related degree are preferred; we value independence and collaboration.

Qualifications

• 4-7 years in End User Computing, Desktop Engineering, IT Infrastructure.
• Bachelor's degree in Computer Science, IT, or a related field.
• Strong analytical, troubleshooting, and customer-service skills.
• Experience with ITSM, incident/request/change management, and SLAs.

Responsibilities

• Administrate and support Microsoft 365 services and Entra ID, including MFA and policies.
• Manage Windows, macOS, iOS, and Android devices via MDM/UEM (Intune).
• Coordinate endpoint security including EDR/XDR, DLP, and CASB with Security/SOC.
• Provide L2/L3 OS, applications, hardware, VPN, Wi‑Fi, certificates, and auth support.
• Troubleshoot TCP/IP, DNS, VPN, LAN/WAN, and Wi‑Fi; coordinate with Network teams.
• Manage vendor escalations, SLAs, renewals, and RCA activities.
• Handle ITSM incidents, requests, changes with timely resolution and docs.
• Drive process improvements and contribute to KBs and SOPs.

Skills

Microsoft 365 Administration

Entra ID

MDM/UEM (Intune)

EDR/XDR, DLP, CASB

Windows/macOS administration

Networking basics (TCP/IP, DNS, VPN)

ITSM & SLA management

Vendor management

PowerShell / scripting

End User Computing / Desktop Eng

Education

Bachelor's degree in Computer Science / IT or related

Tools

Microsoft Intune

Exchange Online

Entra ID / Active Directory

Job description

Job Description:

About the role:

The End User Technology Engineer II will manage and support the organization's end-user technology environment, including Microsoft 365, endpoint management, security, data protection, and Windows/macOS platforms.

The role involves troubleshooting, incident and request management, SLA adherence, technology administration, and vendor coordination, while ensuring a secure, reliable, and efficient employee technology experience.

What you will do:

• Microsoft 365 Administration: Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, users, licenses, access, MFA, and security policies.

• Endpoint & MDM Management: Manage Windows, macOS, iOS, and Android devices, including enrollment, configuration, compliance, applications, inventory, and lifecycle.

• Endpoint Security: Administer and support EDR/XDR, DLP, and CASB solutions; monitor alerts and coordinate with the Security/SOC team.

• Windows & macOS Support: Provide L2/L3 support for OS, applications, hardware, VPN, Wi‑Fi, certificates, authentication, and performance issues.

• Networking: Troubleshoot basic TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi‑Fi issues and coordinate with Network teams for complex problems.

• Vendor Management: Manage vendor escalations, support cases, SLAs, upgrades, renewals, and RCA activities.

• ITSM & SLA Management: Handle incidents, requests, problems, and changes while ensuring timely resolution and accurate documentation.

• Process Improvement: Identify recurring issues, drive permanent fixes, and contribute to KB articles, SOPs, and endpoint standards.

What you will need:

• Strong hands‑on experience with Microsoft 365, Entra ID, MFA, and Conditional Access.

• Experience with MDM/UEM platforms, preferably Microsoft Intune.

• Working knowledge of EDR/XDR, DLP, CASB, endpoint security, and hardening.

• Strong Windows & macOS administration and troubleshooting skills.

• Good understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, proxy, and firewall concepts.

• Experience with ITSM, incident/request/change management, and SLA adherence.

• Good vendor management, escalation, and stakeholder coordination skills.

• Basic knowledge of PowerShell, shell scripting, or automation is an advantage.

• 4-7 years of experience in End User Computing, Desktop Engineering, Endpoint Management, or IT Infrastructure.

• Bachelor's degree/diploma in Computer Science, IT, or a related field.

• Strong analytical, troubleshooting, communication, ownership, and customer-service skills.

• Ability to work independently and collaborate with Security, IAM, Network, Infrastructure, Application, and Vendor teams.

Life at slice:

Life so good, you'd think we're kidding:

• Competitive salaries. Period.

• An extensive medical insurance that looks out for our employees & their dependents. We'll love you and take care of you, our promise.

• Flexible working hours. Just don't call us at 3AM, we like our sleep schedule.

• Tailored vacation & leave policies so that you enjoy every important moment in your life.

• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.

• Learning and upskilling opportunities. Seriously, not kidding.

• Good food, games, and a cool office to make you feel like home. An environment so good, you'll forget the term "colleagues can't be your friends".

We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminateon the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job‑seekers with criminal histories in a manner consistent with theapplicable law. Additionally, we are committed to providing reasonable accommodations toqualified individuals with physical or mental disabilities in order to participate in the jobapplication or interview process, perform essential job functions, and receive other benefits andprivileges of employment.

Come join our crew!

About slice:

slice

A new bank for a new India

slice's purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We've all felt how slow, confusing, and complicated banking can be. So, we're reimagining it. We're building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you'll get to build things you'd use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We're backed by some of the world's leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

Requirements: