KYC Associate Guwahati

slice; Kamrup Metropolitan; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Flexible hours

Leave policy

Rewards program

Upskilling

Job summary

slice is seeking a KYC Associate to manage customer verification via video calls, ensuring accurate documentation and regulatory compliance during onboarding. The role blends customer interaction with attention to detail and operational efficiency.

Responsibilities include VKYC verification, real-time document review, and maintaining high service standards while meeting performance metrics in a fast-paced fintech environment.

Qualifications

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills.
• Strong presentation and customer interaction abilities.
• 0–2 years of experience in fintech, banking, video banking, or phone banking (preferred).
• Ability to adapt and perform in a fast-paced, dynamic environment.

Responsibilities

• Conduct Video KYC verification and perform due diligence checks during customer interactions.
• Review and validate KYC documents in real time over video calls.
• Deliver a high standard of customer service and ensure a smooth onboarding experience.
• Demonstrate strong communication and face-to-face customer handling skills.
• Adhere to internal policies and regulatory guidelines at all times.
• Meet performance metrics such as VKYC completion, AHT, and productivity targets.

Skills

Verbal communication

Written communication

Presentation

Customer interaction

Regulatory compliance

Education

Bachelor’s degree in any discipline

Job description

Job Description:

About the role:

As a KYC Associate, you will manage customer verification through video calls, ensuring accurate documentation and compliance with regulatory requirements. This role combines customer interaction, attention to detail, and operational efficiency to deliver a seamless onboarding experience.

What you will do:

• Conduct Video KYC verification and perform due diligence checks during customer interactions




• Review and validate KYC documents in real time over video calls




• Deliver a high standard of customer service and ensure a smooth onboarding experience




• Demonstrate strong communication and face-to-face customer handling skills




• Adhere to internal policies and regulatory guidelines at all times




• Meet performance metrics such as VKYC completion, AHT, and productivity targets

What you will need:

• Bachelor’s degree in any discipline




• Excellent verbal and written communication skills




• Strong presentation and customer interaction abilities




• 0–2 years of experience in fintech, banking, video banking, or phone banking (preferred)




• Ability to adapt and perform in a fast-paced, dynamic environment

Life at slice:

Life so good, you’d think we’re kidding:

• Competitive salaries. Period.




• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.




• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.




• Tailored vacation & leave policies so that you enjoy every important moment in your life.




• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.




• Learning and upskilling opportunities. Seriously, not kidding.




• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminateon the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with theapplicable law. Additionally, we are committed to providing reasonable accommodations toqualified individuals with physical or mental disabilities in order to participate in the jobapplication or interview process, perform essential job functions, and receive other benefits andprivileges of employment.

Come join our crew!

About slice:

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

Requirements: