Customer Experience Associate – D2C Jewellery Brand

ORNAZ; Gurugram District; On-site; INR 89,000 - 167,000; Full time

Benefits offered by this job

Internship certificate

Letter of recommendation

Stipend (if paid)

Job summary

A leading D2C jewellery brand is seeking a Customer Experience Intern to enhance customer interactions through support on various platforms. You will be the first point of contact for customer inquiries, assisting with order queries and internal coordination. Ideal for individuals who love engaging with people and are fluent in English and Hindi, this internship offers hands-on experience in a growing industry.

Qualifications

• Fluent in English & Hindi, both written and spoken.
• Detail-oriented and patient.
• Desire to grow in Customer Experience or D2C Operations.

Responsibilities

• Be the first point of contact for inbound customer queries.
• Provide post-sales support including order updates.
• Coordinate with internal teams for real-time updates.
• Resolve concerns with empathy and ensure customers feel valued and cared for.
• Track conversations and maintain customer records for smooth handovers.

Skills

Customer-first mindset

Patience and empathy

Problem-solving

Communication

Job description

Customer Experience Associate – D2C Jewellery Brand

ORNAZ, we’re building India’s most loved fine jewellery brand – where every ring, necklace, and bracelet tells a story. Our customers are at the heart of everything we do, and we’re looking for aCustomer Experience Internwho can make their journey seamless, joyful, and memorable.

What You’ll Do

• Be thefirst point of contactfor inbound customer queries onMail, WhatsApp, and Calls.
• Providepost-sales support– order updates, delivery status, customization requests, etc.
• Coordinate with internal teams (production, logistics, design) toget real-time updates.
• Resolve concerns with empathy and ensurecustomers feel valued and cared for.
• Track conversations and maintain customer records for smooth handovers.

What You’ll Gain

• Hands-on exposure tocustomer experience managementin a fast-growing D2C brand.
• Learn how to handlereal-world customer interactionsacross channels.
• Develop skills inproblem-solving, communication, and stakeholder coordination.
• Internship certificate + letter of recommendation (and stipend, if paid).

You Should Apply If

• You lovetalking to peopleand have a customer-first mindset.
• You’re fluent inEnglish & Hindi(both written and spoken).
• You’re patient, empathetic, and detail-oriented.
• You want to grow your career inCustomer Experience, Sales, or D2C Operations.

Location

On-site – Gurgaon

Seniority level: Internship

Employment type: Full-time

Industries: Retail Luxury Goods and Jewelry

We are an equal opportunities employer and welcome applications from all qualified candidates.