Sales Executive

ORNAZ; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A luxury jewellery company in Gurugram is seeking a Sales Executive to provide exceptional customer service and manage front desk operations. This full-time, on-site role requires someone with strong communication skills, customer relationship experience, and proficiency in managing appointments. The ideal candidate is organized, proactive, and passionate about creating unforgettable customer experiences in the luxury retail sector, with a preference for candidates with 1–2 years of relevant experience.

Qualifications

• 1–2 years of working experience in luxury retail stores.
• Experience in customer service and handling client inquiries effectively.
• Fluent in English & Hindi; additional languages are a plus.

Responsibilities

• Manage front desk operations and greet clients.
• Address inquiries, answer phone calls, and manage reservations.
• Coordinate with production & logistics teams for order flow.

Skills

Strong phone etiquette

Excellent customer relationship skills

Proficiency in managing reservations

Exceptional communication skills

Ability to multitask

Tools

Basic computer applications

Office tools

Job description

At ORNAZ, we’re re-imagining what it means to buy fine jewellery in India. Our boutique isn’t just a store – it’s an experience. We’re looking for a Sales Executive who can combine operational excellence with a warm, customer‑first approach to provide unforgettable customer experience.

Role Description: 🚀 What You’ll Do

This is a full‑time, on‑site role based in Gurugram for a Sales Executive. The responsibilities include managing front desk operations, greeting clients and visitors, addressing inquiries, answering phone calls, managing reservations, scheduling appointments, and providing exceptional customer service. The role requires maintaining a welcoming and professional environment while ensuring a positive customer experience. Coordinate with production & logistics teams to ensure smooth order flow and on‑time deliveries. Handle customer escalations with empathy and problem‑solving skills.

Qualifications

• Strong phone etiquette and excellent customer relationship duties
• Experience in customer service and handling client inquiries effectively
• Proficiency in managing reservations and appointment scheduling
• Exceptional communication skills, both verbal and written
• Proficiency in basic computer applications and office tools
• Ability to multitask, work under pressure, and maintain a professional demeanor
• Prior experience in front desk or administrative roles is a plus

✅ You Should Apply If

• You have 1–2 years of working experience with luxury retail stores.
• You are passionate about customer experience and premium brand storytelling.
• You are organized, proactive, and take ownership.
• You are fluent in English & Hindi (extra languages are a plus!).

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Business Development
• Retail Luxury Goods and Jewelry

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