Customer Success Executive - D2C - Gurugram - Freshers/ 1+ Years

Crescendo Global Leadership Hiring India; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Crescendo Global Leadership Hiring India is seeking a Customer Care Executive for the Manesar location. Freshers or candidates with 1+ year in customer care, support or related roles are welcome.

Strong verbal and written English, good interpersonal skills, and basic digital proficiency are essential to handle inquiries via calls, WhatsApp, email, and CRM systems. You will work with the jewellery client to ensure accurate information, timely responses, order tracking, returns/exchanges support,

Qualifications

• 1+ years in Customer Care, Customer Support, or a similar role.
• Strong verbal and written English communication.
• Good interpersonal and customer-handling skills.
• Basic computer proficiency and typing speed.
• Familiarity with Shopify, WhatsApp Business, and email writing.
• Willingness to learn CRM tools.
• Attention to detail and a positive attitude.
• 10+2 or graduation in any discipline.

Responsibilities

• Handle customer inquiries via calls, WhatsApp, email and other channels.
• Provide accurate information on products, orders, deliveries, returns and exchanges.
• Resolve customer concerns professionally to maintain satisfaction.
• Coordinate with internal teams for timely issue resolution.
• Maintain customer records in the CRM system.
• Respond to customer emails with proper grammar and etiquette.
• Manage conversations through WhatsApp Business.
• Assist customers with order tracking and after-sales support.
• Follow up on pending requests promptly.
• Maintain a positive brand image across interactions.

Skills

Customer care

Verbal English

Written English

CRM tools

Shopify

WhatsApp Business

Email communication

Digital literacy

Education

10+2 or Graduation

Tools

CRM software

Shopify

Job description

Customer Care Executive D2C Manesar – Freshers/1+ Years

Summary

We are looking for a customer-focused Customer Care Executive with 1+ years of experience in customer care, customer support, or a similar role. The ideal candidate will have strong verbal and written English communication skills, excellent customer-handling abilities, and basic digital proficiency. Experience with Shopify, WhatsApp Business, email communication, and CRM tools will be preferred.

Location: Manesar, Haryana

Your Future Employer:

Join a growing jewellery organization focused on delivering a strong customer experience, with an opportunity to work closely with customers and internal teams in a fast-paced environment.

Responsibilities

1. Handling customer inquiries through calls, WhatsApp, email, and other communication channels.
2. Providing accurate information on products, orders, deliveries, returns, and exchanges.
3. Resolving customer concerns professionally and maintaining high customer satisfaction.
4. Coordinating with internal teams for timely issue resolution.
5. Maintaining customer records and updating interactions in the CRM system.
6. Responding to customer emails with proper grammar and professional etiquette.
7. Managing customer conversations through WhatsApp Business.
8. Assisting customers with order tracking and after-sales support.
9. Following up on pending customer requests in a timely manner.
10. Maintaining a positive and professional brand image across customer interactions.

Requirements

1. Possessing 1+ years of experience in Customer Care, Customer Support, Customer Service, or a similar role.
2. Demonstrating excellent verbal and written English communication skills.
3. Having strong interpersonal and customer-handling skills.
4. Possessing basic computer proficiency and good typing speed.
5. Having basic knowledge of Shopify, WhatsApp Business, and email writing.
6. Being comfortable learning and working with CRM tools.
7. Demonstrating strong attention to detail, problem-solving ability, and a positive attitude.
8. Holding 10+2 or graduation in any discipline.
9. Being customer-centric and comfortable multitasking in a fast-paced environment.
10. Immediate joiners will be preferred.

What’s in it for you

1. Opportunity to build your career in the jewellery industry.
2. Exposure to customer relationship management and digital customer engagement.
3. Training on CRM software and internal processes.
4. Opportunity to work in a customer-focused and fast-paced environment.

Disclaimer:

Crescendo Global is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. The information provided in this advertisement is intended to give prospective candidates an overview of the opportunity and may be subject to change based on business requirements.

Note:

Due to the high volume of applications, candidates who do not hear back from us within one week should assume they have not been shortlisted.

Profile Keywords

Customer Care, Customer Support, Customer Service, Customer Handling, Customer Experience, WhatsApp Business, Shopify, CRM, Email Communication, Order Management, After-Sales Support, Jewellery