Customer Support Executive (E-commerce Sales)

Ocean2spire; Jaipur; On-site; INR 156,000 - 179,000; Full time

Job summary

Ocean2spire Private Limited (Femnari) in Jaipur is seeking a lively Customer Support Executive to assist customers and drive online sales. You will handle inquiries across phone, chat, and WhatsApp, provide product information, and guide buyers toward a smooth checkout.

Fresh graduates with 0–2 years of experience, strong English, and basic Excel skills are welcome. The role offers a competitive monthly salary and a fast-paced e-commerce environment with mentoring and growth opportunities.

Qualifications

• 0–2 years of experience in customer service or sales.
• Education: 12th pass or graduation.
• Good written and spoken English.

Responsibilities

• Handle customer inquiries via phone calls, chat, and WhatsApp regarding product availability, pricing, and shipping.
• Actively guide prospective buyers and convert customer inquiries into confirmed sales.
• Provide accurate and friendly product information to ensure a smooth buying experience.
• Maintain logs of customer interactions, orders, and sales data using basic Excel.
• Follow up on pending inquiries, abandoned carts, or order issues to secure repeat business.

Skills

Customer service

Telecalling

Inside sales

Communication skills

English language

Education

Higher Secondary or Graduation

Tools

Excel

Job description

Job Title: Customer Support Executive (E-commerce Sales)
Company: OCEAN2SPIRE PRIVATE LIMITED (Femnari)
Location: Jaipur (Work from Office)
Experience: 0 - 2 Years
Salary: 14,000 - 16,000 per month
Employment Type: Full-time
Job Description
We are looking for an energetic and goal-oriented Customer Support Executive to join our fast-growing e-commerce team. In this role, you will be the primary voice of our brand, handling customer inquiries, resolving queries, and converting inbound/outbound support interactions into successful sales.
If you have a passion for customer service, good communication skills, and want to build a career in the booming e-commerce retail sector, we would love to meet you!
Key Responsibilities:
Handle customer inquiries via phone calls, chat, and WhatsApp regarding product availability, pricing, and shipping.
Actively guide prospective buyers and convert customer inquiries into confirmed sales.
Provide accurate and friendly product information to ensure a smooth buying experience.
Maintain logs of customer interactions, orders, and sales data using basic Excel.
Follow up on pending inquiries, abandoned carts, or order issues to secure repeat business.
Requirements & Skills:
Experience: 0 to 2 years of experience in customer service, telecalling, or inside sales (freshers with exceptional communication skills are welcome).
Education: Minimum Higher Secondary (12th Pass) or Graduation in any stream.
Languages: Good proficiency in spoken and written English.
Technical Skills: Working knowledge of basic Excel for data entry and tracking customer queries.
Preferred/Bonus Skill: Prior experience or background working in the imitation jewelry or lifestyle e-commerce industry will be a strong added advantage.
What We Offer:
Competitive monthly salary of 14,000 to 16,000.
Dynamic, fast-paced learning environment in a growing e-commerce setup.
* Direct mentorship and career growth opportunities.