Customer Executive

KamsathiHub TechLabs LLP; Patna; On-site; INR 240,000 - 420,000; Full time

Job summary

KamsathiHub TechLabs LLP in Patna is seeking a Customer Executive to engage with customers, understand their requirements, resolve queries, and ensure a positive customer experience across calls, WhatsApp, email, and other channels.

The role involves handling calls, messages, and queries, maintaining follow-ups, and coordinating with Sales, Operations, and Technical teams to deliver appropriate solutions while upholding professional relationships.

Qualifications

• Good communication skills.
• Basic knowledge of MS Office/Google Workspace.
• Basic computer knowledge.

Responsibilities

• Communicate with customers and understand their requirements.
• Resolve queries and handle complaints to ensure customer satisfaction.
• Interact with customers via calls, WhatsApp, email, and other channels.
• Maintain regular follow-ups and coordinate with Sales, Operations, and Technical teams as needed.

Job description

TheCustomerExecutiveisresponsibleforcommunicatingwithcustomers,understandingtheirrequirements,resolvingqueries,handlingcomplaints,andensuringapositivecustomerexperience.Theroleinvolvesregularcustomerinteractionthroughcalls,WhatsApp,email,andothercommunicationchannels.

KeyResponsibilities:

• Handlecustomercalls,messages,andqueriesprofessionally.
• Understandcustomerrequirementsandprovideappropriatesolutions.
• Resolvecustomercomplaintsandservice-relatedissues.
• Maintainregularfollow-upswithcustomers.
• CoordinatewithSales,Operations,andTechnicalteamswhenrequired.
• Ensurecustomersatisfactionandmaintainprofessionalrelationships.

RequiredSkills:

• Goodcommunicationskills.
• BasicknowledgeofMSOffice/GoogleWorkspace.
• Basiccomputerknowledge.

PreferredQualification:

Graduate/Undergraduate/RelevantexperienceinCustomerService,Sales,BusinessDevelopment,orOperations.

Our 3-Step Selection Process

1

Resume Screening

Our recruitment team reviews your experience and portfolio within 3 to 5 business days.

2

Technical Round

A friendly technical conversation to discuss past projects, design workflows, and tools.

3

Final offer discussion and seamless digital onboarding to welcome you to the KamsathiHub team!