Customer Engagement Manager

Ultipro; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Vistex is seeking a Customer Engagement Manager in India to manage and deepen client relationships across multiple engagements. You will lead SAP/Vistex discussions, guide transformation strategies, and collaborate with Sales and Delivery teams to secure renewals and upsell opportunities.

You will coordinate with project delivery teams to ensure successful SAP implementations and ongoing client value realization, while managing risks and escalations to meet service sales targets.

Qualifications

• Bachelor's or better in Computer Engineering or related field.
• Strong working knowledge of SAP solutions.
• Exceptional organizational, interpersonal, client facing and communication skills.
• Experience in RFPs, contracts and SOWs.
• Software Service Sales or IT Services Consulting experience.
• Exposure to multiple full lifecycle software implementations.
• Ability to adapt to changing schedules and multiple work plans.

Responsibilities

• Act as the primary contact for customer engagement, satisfaction, and value realization.
• Build strong relationships with senior business stakeholders and align business goals through executive reviews and governance meetings.
• Provide guidance on SAP/Vistex solutions, including S/4HANA transformation strategies and technology adoption.
• Translate technical solutions into clear business value and support roadmap planning and optimization.
• Collaborate with Sales and Pre-Sales teams to drive growth through upsell, cross-sell, and renewal support.
• Oversee SAP implementation and support engagements by coordinating with partners and ensuring smooth delivery.
• Proactively identify risks, manage escalations, and ensure alignment between customer expectations and project outcomes.

Skills

Client relationship mgmt

Sales & GTM

Executive governance

Communication skills

Education

Bachelor's in Computer Engineering or related field

Tools

SAP S/4HANA

Job description

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

The Customer Engagement Manager will manage and develop new and existing clients and work towards strengthening our relationships and increasing Vistex footprint. They will engage with clients, position and aggressively pursue Vistex services and will be assigned to multiple clients simultaneously, which could be in various regions of the country. This person will be actively involved in all Go‑to‑Market Suite service sales activities including discoveries, RFPs, SOWs and communicate knowledge and information accurately to the project delivery teams once project has been sold. This position will be hands on along with eventually managing a team of customer engagement managers to ensure we meet our service sales targets.

Responsibilities

• Act as the primary contact for customer engagement, satisfaction, and value realization.
• Build strong relationships with senior business stakeholders and align business goals through Executive Reviews and governance meetings.
• Provide guidance on SAP/Vistex solutions, including S/4HANA transformation strategies and technology adoption.
• Translate technical solutions into clear business value and support roadmap planning and optimization.
• Collaborate with Sales and Pre‑Sales teams to drive growth through upsell, cross‑sell, and renewal support.
• Oversee SAP implementation and support engagements by coordinating with partners and ensuring smooth delivery.
• Proactively identify risks, manage escalations, and ensure alignment between customer expectations and project outcomes.

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca‑Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Qualifications

Education

Required

Bachelors or better in Computer Engineering or related field.

Experience

Required

4-5 years:

Strong working knowledge of SAP solutions

Exceptional organizational, inter personal, client facing and communication skills

Experience in RFPs, contracts and SOWs

Software Service Sales or IT Services Consulting experience

Exposure to multiple full lifecycle software implementations

Ability to adapt to changing schedules and multiple work plans

Preferred

Familiarity with SAP Activate methodology and SAP implementation lifecycle

Account Management experience is a plus

SAP certifications (S/4HANA, BTP, or industry solutions)

Experience in selling SAAS/cloud software service is a plus

Experience working with Big 4 or other large consulting firms is a plus