Customer Coordinator - Textile/Home Textile

Intertek; Gurugram District; On-site; INR 600,000 - 960,000; Full time

Job summary

Intertek in Gurugram is seeking a candidate with 3-6 years of experience in the textiles sector to manage customer satisfaction, drive business opportunities, and deliver MIS insights for decision-making.

The role requires proficiency in MS Excel and PowerPoint, with a focus on improving service efficiency and client relationships across textiles products.

Qualifications

• Any Graduate.
• 3-6 years of relevant experience.
• Excellent knowledge of soft goods textiles and both physical and analytical parameters.
• Proficiency in MS Excel and PowerPoint.

Responsibilities

• Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.
• Business Development: Support identification and development of new business opportunities and ensure retention of existing clients to drive revenue growth.
• MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
• Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.
• Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover

Skills

Soft goods textiles

Education

Any Graduate

Tools

MS Excel

PowerPoint

Job description

Role & responsibilities

• Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.
• Business Development: Support identification and development of new business opportunities and ensure retention of existing clients to drive revenue growth.
• MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
• Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.
• Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover

We are Looking for You with

Qualification : Any Graduate.

Relevant Experience: 3-6 years

Expertise at

• Excellent Knowledge & experience in the field of Soft goods (textiles)in both physical and analytical parameters.
• Proficient in Ms. Excel & PPT.