Customer Care Specialist | International BPO

Talent Acquaintance; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with a focus on exceptional service. You will operate across multiple channels and thrive in a fast-paced call center setting, collaborating with teammates to meet satisfaction goals.

The role emphasizes strong communication, problem-solving, and meticulous record-keeping to ensure accurate interactions and smooth transactions for customers.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Tools

Proficient in computer systems and software applications

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.