Customer Care Specialist | International BPO

Talent Acquaintance; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

Talent Acquaintance in Lucknow, UP, is seeking a customer service representative to handle inquiries across multiple channels and resolve issues professionally. This role delivers exceptional service in a fast-paced call center setting.

The position emphasizes teamwork, strong problem-solving abilities, and meticulous record-keeping. You will contribute to customer satisfaction goals while adapting to a dynamic work environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer skills

Teamwork

Attention to detail

Organizational skills

Adaptability

Independent work

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.