Customer Care Representative | International Voice process

Talent Acquaintance; Chandigarh; On-site; INR 279,000 - 446,000; Full time

Job summary

Talent Acquaintance is seeking a technical support specialist to assist customers via phone, email, or chat and to troubleshoot complex issues. You will collaborate with internal teams, maintain product knowledge, and document resolutions. The role emphasizes clear communication and customer satisfaction in a fast-paced environment.

The ideal candidate brings strong technical skills, solid problem-solving abilities, and a proactive mindset to continuously improve service quality.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Troubleshooting

Prioritization

Analytical thinking

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.