Customer Care Representative | International Voice process

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Kolkata is seeking a Customer Technical Support Specialist to assist customers via phone, email, or chat, troubleshoot issues, and provide clear resolutions. You will build a thorough understanding of our products and maintain documentation of issues and resolutions.

Collaborating with internal teams and maintaining effective communication, you will drive customer satisfaction in a fast-paced environment while prioritizing tasks and delivering timely solutions.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Software knowledge

Excellent communication

Problem solving

Cross functional collaboration

Tools

CRM tools

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.