Customer Care Representative | International Voice process

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to assist customers via phone, email or chat and resolve complex issues. The role requires strong communication and problem-solving abilities, with the opportunity to collaborate across teams and contribute to product knowledge.

Responsibilities include maintaining thorough documentation of issues and resolutions, and continuously improving customer satisfaction through clear, effective communication.

Qualifications

• Strong communication and troubleshooting skills.
• Experience with software applications.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Provide technical support via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop and maintain knowledge of products and services.
• Create and maintain documentation of issues and resolutions.
• Enhance customer satisfaction through effective communication.

Skills

Technical Support

Communication skills

Problem Solving

Team Collaboration

Documentation

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.