Customer Care Representative | International Voice process

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a capable Technical Support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to implement solutions.

You will develop product knowledge, document resolutions, and strive to improve customer satisfaction through clear communication. A fast-paced environment calls for strong analytical and troubleshooting skills.

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough product understanding.
• Create and maintain documentation of technical issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical skills

Software knowledge

Communication skills

Problem solving

Analytical thinking

Troubleshooting

CRM tools

Ticketing systems

Tools

CRM tools

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.