Customer Care Representative | International Voice process

Talent Acquaintance; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Uttar Pradesh, India seeks a motivated Technical Support Engineer to assist customers by phone, email or chat, troubleshoot issues, and document resolutions for future reference. You will collaborate with product, engineering and sales teams, rapidly diagnose problems, reproduce issues, and guide customers toward effective solutions while maintaining accurate records.

A proactive communicator with strong technical aptitude and a customer-first mindset will thrive in this

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical knowledge of software

Clear communication

Problem solving

Analytical thinking

Customer support tools

Cross-functional collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.