Openings For Manager_Hyderabad

Hexaware Technologies; Hyderabad; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Hexaware Technologies is seeking an experienced Customer Service Manager to lead a team delivering voice, chat, and email support from Hyderabad. You will drive performance through coaching, training, and data-driven improvement, shaping service quality and customer satisfaction.

This role requires strong leadership and a track record of building high-performing service teams. The position emphasizes coaching, performance management, and continuous process improvement to ensure exceptional

Formación

• Bachelor's degree or equivalent experience in a relevant field.
• 8-10 years of experience in customer service or a related field, with at least 1 year in a managerial role.
• Excellent leadership, coaching, and people management skills.
• Strong problem-solving, decision-making, and analytical abilities.

Responsabilidades

• Oversee and manage a team of customer service representatives handling voice, chat, and email inquiries, ensuring they provide prompt and effective support to customers.
• Monitor and analyze performance metrics, such as call handling times, response rates, and customer satisfaction scores, to identify areas for improvement and implement strategies to enhance team productivity and efficiency.
• Conduct regular coaching sessions, provide feedback, and implement training programs to enhance the team's skills, knowledge, and customer service delivery

Conocimientos

Leadership

Coaching

People management

Performance metrics

Training

Customer service

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Oversee and manage a team of customer service representatives handling voice, chat, and email inquiries, ensuring they provide prompt and effective support to customers.

• Monitor and analyze performance metrics, such as call handling times, response rates, and customer satisfaction scores, to identify areas for improvement and implement strategies to enhance team productivity and efficiency.
• Conduct regular coaching sessions, provide feedback, and implement training programs to enhance the team's skills, knowledge, and customer service delivery

Job Resposiblities :

• Bachelor's degree or equivalent experience in a relevant field.
• 8-10 years of experience in customer service or a related field, with at least 1 year of experience in a managerial role.
• Excellent leadership, coaching, and people management skills.
• Strong problem-solving, decision-making, and analytical abilities