Customer Care Manager

Mahindra And Mahindra Limited; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mahindra And Mahindra Limited is seeking a Customer Care Manager in Chennai with 5+ years of experience to analyze field vehicle technical complaints, rectify defects, and oversee internet-based warranty management. The role requires implementing service processes across channel partners and developing secondary channels for spare parts sales.

You will train service managers, support strategic customers with partners, ensure spare parts availability, and monitor performance through regular

Qualifications

• Diploma in Engineering is required.
• Bachelor of Engineering is required.
• Diploma in Engineering in Mechanical is required.
• Experience: 5 years and above.

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customer and update M Response data

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

Customer Care Manager Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.

Rectify defects in vehicles / overhaul aggregates.

Maintain and handle internet based warranty.

Ensure implementation of service processes at channel partners.

Development of secondary channel.

Feed back on companys as well as competitors products.

Training of service managers.

Work out special service support for strategic customers with channel partners.

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.

Secondary network for spare parts sales.

Guide channel partners for manpower/facilities/equipment optimisation.

Ensure profitability of workshops of channel partners.

MIS on service.

Spare parts inventory management.

Manging service gaurantee at the dealership.

Monthly visit to ASC and monitor his performance along with ASC coordinator.

Service camps on monthly basisc.

Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Experience Level Mid Level