Customer Care Manager

Mahindra Lifespaces; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mahindra And Mahindra Ltd. in Chennai invites an experienced service engineer to analyse the technical complaints in the field and rectify defects in vehicles and aggregates.

You will ensure warranty processes and implement service standards at channel partners, while developing a secondary channel and training service managers. Additionally, you will oversee spare parts orders, profitability of workshop partners, and maintain MIS on service flows.

Qualifications

• Analytical skills for diagnosing field technical complaints.
• Ability to rectify defects in vehicles and overhaul aggregates.
• Familiarity with warranty handling over the internet.
• Understanding of service processes at channel partners.

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on company and competitor products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor performance with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customers and update M Response data

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

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