Customer Care Executive

WNS; Pune District; On-site; INR 180,000 - 280,000; Full time

Job summary

WNS in Pune is hiring for an International Voice Process role at its Pune location. You will handle inbound/outbound calls, resolve queries, and deliver customer service in a fast-paced BPO environment.

The role welcomes undergraduates and graduates, with preference for those having experience in International Voice / BPO. Excellent English communication and customer-focused problem-solving are essential.

Qualifications

• Excellent verbal communication in English.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Handle customer calls for international clients professionally and efficiently.
• Understand customer issues and provide accurate resolutions.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Skills

Excellent verbal communication

Customer-focused mindset

Education

Undergraduate/Graduate

Graduates with experience in International Voice/BPO

Job description

About the Company

We are hiring Customer Support Associates for an International Voice Process at our Pune location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently


• Understand customer issues and provide accurate resolutions


• Maintain high standards of communication and customer satisfaction


• Adhere to process guidelines and quality parameters


• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply


• Graduates with experience in International Voice / BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English


• Customer-focused mindset and problem-solving ability

Preferred Skills

• Experience in International Voice / BPO domain

Pay range and compensation package

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)

Equal Opportunity Statement

Contact Person: HR Smrati Chouhan

Contact Details: 7738127147