Customer Care executive (Domestic)

Apex One; Pune District; On-site; INR 223,200 - 334,800; Full time

Job summary

Apex One is hiring for the position of Customer Support Executive based in Viman Nagar, Pune. You will act as the first point of contact for our customers, addressing inquiries and providing support efficiently.

Key responsibilities include handling inbound customer calls, resolving issues, and maintaining customer satisfaction. We welcome applications from candidates who have good communication skills, basic computer knowledge, and a customer-oriented attitude. Prior experience is an advantage but not necessary.

Qualifications

• Minimum HSC (12th pass) required; graduation is preferred.
• Prior experience in a call center is an advantage, but not mandatory.
• Freshers are welcome to apply.

Responsibilities

• Handle inbound customer calls for queries, complaints, or product/service support.
• Resolve issues efficiently and provide accurate information.
• Maintain customer satisfaction through effective communication.

Skills

Good communication skills in English

Basic computer knowledge

Polite, patient, and customer-oriented approach

Ability to work in a fast-paced environment

Education

Minimum HSC (12th pass); graduates preferred

Job description

We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.

Key Responsibilities

• Handle inbound customer calls for queries, complaints, or product/service support.
• Resolve issues efficiently and provide accurate information.
• Maintain customer satisfaction through effective communication and problem-solving.
• Record and update customer interactions in the CRM system.
• Escalate unresolved issues to appropriate internal teams.
• Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).

Required Skills

• Good communication skills in English.
• Basic computer knowledge (typing, CRM usage, data entry).
• Polite, patient, and customer-oriented approach.
• Ability to work in a fast-paced environment.

Qualifications

• Minimum HSC (12th pass); graduates preferred.
• Prior experience in a call center is an advantage but not mandatory.
• Freshers are welcome.
• Shift: Day Shift for female (Domestic)
• Education: HSC (12th Pass) / Graduate Language
• Requirement: English