Customer Support Associate

Nxthire India; Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

Nxthire India in Pune is seeking a Customer Support Executive to handle international voice interactions for insurance customers. The role requires delivering accurate information, resolving concerns, and ensuring a positive customer experience; graduates with at least 1 year of international voice exposure are welcome to apply.

You will manage inquiries via phone, email, chat, or other channels, maintain records, and work toward individual and team targets in a fast-paced environment at our

Qualifications

• Graduate with minimum 1 year International Voice Experience welcome to apply.
• Excellent verbal and written communication in English.
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English communication

MS Office

Problem solving

Interpersonal skills

Fast-paced environment

Education

Graduate

Tools

MS Office

Job description

Job Title: Customer Support (International Voice Process in Insurance )

Location: Pune

Experience: 1-4 Years

Working Days: 5 Days a Week

Weekly Off: 2 Week Off

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Graduate with minimum 1 year International Voice Experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escape complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate with minimum 1 year International Voice Experience are welcome to apply.
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• minimum 1 year of experience in customer service, customer support, BPO, call center, or related roles.

Working Conditions

• Location: Pune (Magarpatta),( Phursungi )
• Working Days: 5 days per week
• Weekly Off: 2 week off

For details contact : Jhansi HR -9502247852